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About Transaction Authorization
Code (TAC)
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1.
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What is a Transaction Authorization Code
(TAC)?
TAC is a unique 6-digit code required by Maybank for specific online
transactions. You must request for a TAC before you can do any
transaction which requires TAC and you are required to enter a TAC in order
to proceed with the transaction. The TAC is computer-generated and as an added precaution,
it
· Can only be used with your own
Maybank2u.com login username and password.
· Is valid for 24 hours upon request
· Is valid for only 2 hours upon
activation
For more information, please visit
www.Maybank2u.com
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2.
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Why do I need a TAC?
In line with industry requirement, Maybank has introduced TAC to enhance the
safety and security of its customers’ online banking transactions at
Maybank2u.com. However, a TAC is not required for Maybank2u.com user registered
with other bank’s credit card.
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3.
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Is TAC the same as the Internet Banking
PIN?
No, it isn't. Your
Internet Banking PIN, which is created at the ATM, allows you to activate the
"First time Login" at Maybank2u.com. TAC is not used for login but
for specific transactions and type of activities.
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TAC Request
4. How do I
request for a TAC?
There are 3 methods to request for
a TAC
·
From Maybank2u.com (The TAC will be sent to your Mobile
Phone via SMS)
·
Via Kawanku ATM (The TAC will be printed on the ATM
slip)
·
Via Kawanku Phone Banking* 1300-88-3388 or (603)7844
3696
The simplest method to request for a TAC is by
registering your mobile phone number with Maybank2u.com
o
First, register your mobile
number at any Kawanku ATM
o
Next, login to Maybank2u.com to
request for TAC under the ‘Utilities’ menu
o
Your TAC will be sent to you via
SMS
For more information, please visit www.Maybank2u.com
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5.
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Can I request for a TAC 24 hours a day,
7 days a week?
You can request for a
TAC via Maybank2u.com and Kawanku Phone Banking*, anytime - 24 hours a day
and 7 days a week. TAC request at Kawanku ATMs is only available from 6am-12
midnight daily.
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6.
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How do I request
for TAC if I'm overseas?
If you are overseas,
you will be able to get a TAC:
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(a)
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from Maybank2u.com via mobile
phone (SMS) if you have pre-registered your mobile phone number at the ATM
or through Kawanku Phone Banking*. You must have a Malaysian mobile service
number and access to international call roaming service.
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(b)
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via Kawanku Phone Banking*
Call (603) 7844 3696 to make a TAC request. Please note that you will have
to bear the call charges.
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Using TAC
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7.
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How much time do I have before my TAC
expires?
When you request for a
TAC, it is valid for 24 hours when you receive it. However, when you start to
use your TAC (first time activation) for any of the transactions that require
TAC, it is valid for 2 hours. You can use the TAC for more than one
transaction within the 2-hour period.
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8.
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Can I request for two or more TACs and
use them?
You may, but the latest
TAC will immediately override the earlier one for security reason.
Therefore only one TAC will be valid at any time.
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9.
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Can I cancel or deactivate my TAC?
No, you cannot. If you
do not wish to use your TAC and for security reason, please delete the SMS or
destroy the ATM slip that has your TAC printed on it.
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10.
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I lost my TAC/I forgot the TAC/My TAC
has expired! What do I do?
You need to make a
request for a new TAC.
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TAC via mobile phone (SMS)
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11.
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How many mobile phone numbers can I
register to receive TAC?
You may only register
one number.
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12.
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Can I register my mobile number via
Maybank2u to receive TAC?
No, you cannot. Your
mobile phone number registration for TAC must be done via Kawanku ATM or
Phone Banking* for security purposes.
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13.
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Can I register a foreign mobile phone
number?
No. You can only register a Malaysian mobile phone number for TAC request. TAC request is not
available for mobile services that do not support SMS (010 and 018).
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14.
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Can I use the same mobile number that I
registered for SMS Alerts/Maybank-Maxis Mobile Financial Services?
Yes, but you will have
to register your mobile number again at Kawanku ATM or via Phone Banking*.
You will not be able to register your mobile phone number for TAC at
Maybank2u.com.
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15.
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How do I change my mobile number for
TAC request?
Just register your new
number at the Kawanku ATM or via Phone Banking*. If you no longer wish to
receive TAC via mobile phone (SMS), select the "Deregister"
function
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16.
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Can I request for TAC using my mobile
phone (SMS)?
No. Your "TAC
request" must be done via Maybank2u.com. You can only receive TAC via an
SMS that is sent to the mobile phone you have registered.
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17.
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Is there a charge for TAC via mobile
phone (SMS)?
It is available free of
charge for a limited period. Please visit www.Maybank2u.com for the latest
update.
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18.
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How long does it take to receive TAC
via mobile phone (SMS)?
The delivery time
depends on the traffic volume of your mobile phone service provider.
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Troubleshooting
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19.
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I entered my TAC
as requested but got an error message.
You may receive an
"error" message for the following reasons:
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Your TAC is incorrect or has expired
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You have exceeded the maximum number of three
tries
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You need to request for a new TAC because your
Maybank2u.com login access was previously denied
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20.
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There was a service
interruption/time-out during the transaction. Is my TAC still valid?
You require a new TAC only
if the validity of 2 hours upon activation has passed.
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21.
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What happens if I enter a wrong TAC?
If you enter an invalid
TAC 3 times, you will be forced to "Logout" upon your fourth
attempt. As a security precaution, your TAC will be deactivated immediately
and you will not be allowed to log in to Maybank2u.com on your next
"Login". Please call Maybank Group Customer Care at 1-300-88-6688
or (603)7844 3696 for assistance to reactivate login access to Maybank2u.com.
You will also have to request for a new TAC to proceed with your transaction.
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22.
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I lost my ATM slip with the TAC on it.
How can I ensure my TAC is not compromised?
Apply for a new TAC
immediately.
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23.
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What happens if I suspect illegal or
fraudulent transactions from my account?
Please contact Maybank
Group Customer Care at 1-300-88-6688 immediately.
*You must register as a Kawanku Phone Banking user in order to use the
service. For more information, please visit www.Maybank2u.com
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