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Get the answers to commonly-asked questions here. Should you not find the solutions you're looking for, please contact us so we can address your queries directly.
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I'm having problems with cookies. Can you help me?
Your browser must be cookie-enabled in order to transact at the BonusLink website.
If your web browser is not cookie enabled by default, please go to Internet Options (for Internet Explorer), select Privacy.
Change the privacy setting to Medium or Low.
For other web browsers, please look into the Help section of the web browser.
How can I apply for a free BonusLink Membership online or via the App?
Log on to www.bonuslink.com.my
Click on 'Not a Member? Sign up now!’
Accept the Terms & Conditions, fill in the form and submit.
You can also register on the BonusLink Mobile App. Locate ‘Sign Up’, fill your details and click ‘Submit’.
How can I apply for Supplementary Card online?
If you are a BonusLink Primary Member, you can apply for up to 3 Supplementary Cards. Click on Free Membership. Then click on Supplementary Card Application, once you have accepted the Terms & Conditions, fill in the required information and submit.
If my Card is lost or damaged, can I request for a new Card online?
Yes, you can. To request for a new Card, you will have to click on Card Replacement. Please fill in the form and submit.
I am a BonusLink Member but do not have a PIN yet. How do I set the PIN?
The PIN is automatically set according to your Date of Birth, in the following format (DDMMYY).
Should you have any difficulty in using your PIN, please contact us at 03 7626 1000.
Why am I unable to login?
There are a few reasons why you are not able to login:
Wrong PIN: If you have made 3 unsuccessful attempts, your PIN will be locked and you are required to contact BonusLink Member Services at 03-7626 1000 to unlock it.
Supplementary Card: Currently, Supplementary Members are not allowed to login or make a redemption. All redemption will have to be made by the Primary Member
Invalid or Incomplete Account information: You will need to update on your Account information. Please contact BonusLink Member Services at 03-7626 1000.
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