General Questions

Q1. Can you tell me what BonusLink is all about?

BonusLink is Malaysia's premier multi-partner consumer rewards programme. Since it was launched in 1998, BonusLink has become synonymous with smart shopping, great privileges and fantastic branded gifts.

Q2. How does BonusLink work?

Generally Members will collect Points from our many Partners including Shell, Parkson, Caring Pharmacy and many more. They can utilize the Points to redeem Gifts through BonusLink or selected BonusLink Partners On-The-Spot channels. To collect Points, Members just need to present the BonusLink Card at our participating Partners. Points will be recorded automatically once the BonusLink Card is swiped.

Q3. How much does it cost to sign up for a Membership? How do I join?

BonusLink Membership is free. You may apply for Membership online at www.bonuslink.com.my. You will receive your BonusLink Card in 2 - 3 weeks from the application date. Alternatively, simply request for an Application form through our Self-Service Phone System by calling 03-7626 1000.

Q4. The BonusLink Card looks like a credit card, is it a credit card?

No, your BonusLink Card is not a credit card, a debit card, a charge card or a discount card. By swiping your BonusLink Card, our Partners record your purchases so that your BonusLink Points will be awarded.

Q5. I have applied for a BonusLink Card, how long do I have to wait to get my Card?

You will receive your Card within 2 – 3 weeks after your application is processed.

Q6. Is there a qualifying period?

No. As soon as you have a BonusLink Card, you can start collecting Points. However, transactions made prior to receiving the Card will not be awarded with BonusLink Points.

Q7. Can I still collect BonusLink Points if I left my Card at home?

No, your BonusLink Card must be swiped during a transaction to collect BonusLink Points.

Q8. What happens if I lose my BonusLink Card?

You can request for a replacement Card through the following channels:

You will receive your Card in 2 - 3 weeks from the process date.

Q9. Where can I collect BonusLink Points from?

We have over 30 participating top brands and 3,000 Partner outlets nationwide in the BonusLink Programme. Please click here for the complete list of Partners.

Q10. Will I get my Points immediately after making a purchase?

Yes, you will get your Points immediately after the purchase. However, it takes 2 – 4 weeks for the Points to be credited into your BonusLink Account.

Q11. Do I need to sign up with every BonusLink Partner?

No. You need to only sign up once with BonusLink and you can swipe your BonusLink Card at all our Partners' outlets.

Q12. Why does the Points structure differ among your Partners?

Every Partner operates differently from the other, not just in the products but also services they provide.

Q13. Can I collect Points for my spending on any of the products at Shell stations?

You will collect Points for Shell fuels, lubricants and Helix Service Packages.

Q14. Do I get Points from using Shell Card?

No. Shell Cards are issued to corporate companies and it is not individually owned. The BonusLink Programme is open to individuals only.

Q15. How do I know how many BonusLink Points I have collected?

You can check your Points Balance through the following channels:

There are a few methods for you to keep track of your Points transactions:

Q16. How do I keep track of my Points transactions?

Our Partners send us Point files at different periods. Generally Points for individual transactions will be credited into your BonusLink Account 2 - 4 weeks from the transaction date. You can keep track of your Points transactions through the following channels:

  • Log in to www.bonuslink.com.my with your BonusLink Card number and PIN. You can view your recent transactions by clicking on My Dashboard and select View My Points Transactions

  • Self-Service Phone System at 03-7626 1000

  • Refer to our Points Summary which is sent 3 times a year

Q17. Is there any expiry date to my BonusLink Points?

BonusLink Points are valid for 3 years. You will need to make redemptions within these 3 years. After the 36th month, Points will expire on a monthly, ‘first in-first out’ basis. Example, Points collected in Jan 2010 will expire in Jan 2013.

Q18. How can I keep track of my Points expiry?

You can keep track of your Points expiry through the following channels:

  • Points Summary – which is sent to you 3 times a year. This will show you the Points that are due to expire in the next 6 months.

  • Self-Service Phone System at 03-76261000.

  • Simply login to www.bonuslink.com.my with your BonusLink Card Number and PIN to access “My Dashboard” page. Under Points Expiry Summary, click on “View expiry in the following 6 months”.

Q19. I have received my Points Summary. Can you explain how it works?

The Points Summary is sent to active BonusLink Members 3 times a year. It records Points trasactions within that Points Summary period (From last Points Summary Date to Current Points Summary Date). Your recent Points collection may not fall into this cycle but it will be reflected in your next Points Summary. You are advised to keep your receipts handy until Points are reflected in your Account.

Q20. What are extra BonusLink Points, and how do they work?

Extra Points are bonus Points awarded in additional to the standard Points on promotions to help you achieve your desired Gifts faster.

Q21. I seem to be collecting Points very slowly. How can I speed it up?

There are many ways to expedite Points collection. Here are some tips on how to chalk up more Points:

  • Focus your spending at our Partners’ outlets. Shop for everyday needs at over 30 participating Partners and 3,000 outlets nationwide.

  • Sign up for a AmBank Card and use it at our Partners’ outlets to collect 2 sets of Points.

  • Get the whole family involved to accelerate accumulation of Points to redeem gifts faster. Sign up for up to 3 Supplementary Cards in your BonusLink Account where Points collection will be added up quickly.

  • Look out for offers and promotions at www.bonuslink.com.my or call our Self-Service Phone System at 03-7626 1000.

  • Subscribe to our e-newsletter by giving us your latest e-mail address. You will enjoy special promotions sent directly to you.

Q22. How do I apply for a Supplementary BonusLink Card for another member of my family?

You can apply for a Supplementary Card through the following channels:

Please note that the Primary Member of each Household Account can apply for up to 3 Supplementary Cards only. You need to provide us with the names and Identity Card numbers of the applicants in order to apply.

Q23. If I am a Supplementary Member, can I make redemption?

No. Only the Primary Member can make redemption.

Q24. What happens to Points when the Primary Member is deceased?

If you are a Supplementary Member in the Account, you may request to be the Primary Member instead, thereby giving you full ownership of the Account. Simply write in and provide us with a copy of the death certificate as proof. However, in the event that there is no Supplementary Member in the Account, the next of kin may request to take over the Account by following the same process. Approval of this request is up to the discretion of BonusLink.

Q25. How else can I contact BonusLink?

You can contact BonusLink by: