Career

BonusKad Loyalty Sdn. Bhd. (BonusLink) is Malaysia’s most successful Loyalty Program that allows its Members to collect Points that can be redeemed for branded quality Gifts and Services. The Company is backed by market leaders in their own categories: Shell Malaysia, MBF Cards and Parkson Corporation. Launched in 1998, to date, there are more than 8 Million BonusLink Members nationwide who swipe their cards at Bonuslink’s 27 Partners, resulting in billions of Ringgit worth of sales for them.

To further strengthen the market leadership position of BonusLink, we are looking for aggressive and talented people to join us.

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Full Time Positions

1. Business Analyst, Executive

Position Title : Data Services, Business Analyst
 

Responsibilities:

• Analyze BonusLink business performance to extract actionable insights;
• Creating insightful presentation that facilitate decision making for business;
• Perform ad-hoc analysis to support business cases providing data supported insights;
• Track critical performance KPIs;
• Identify gaps and recommend/highlights any findings that improve business performance;
• Deep dive analysis across product and merchants by working closely with key stakeholders;
• Support Operation ad-hoc data extraction requests.

 
Requirements:

• At least 1-2 years of experience in business analytics.
• Good command of SQL is a must.
• Experience in creating detailed analysis and presentation in MS PowerPoint.
• Knowledge of cloud data tools such as Python, Pyspark, BigQuery is a plus.
• Ability to work in a fast-paced agile development environment.
• Strong communications skills and stakeholders’ management.
• Able to work independently with a proactive attitude.

 
To apply, please email us at career@bonuslink.com.my:

1. A copy of your resume;
2. A cover letter with description of what makes you a great fit for this role.

2. Business Development (Operations), Executive

Position Title:  Business Development (Operations),  Executive
 
Responsibilities:

• Support local businesses to adopt and implement the services & solutions offered by our company with the aim to better connect with their customers;
• Identify potential merchants from diverse range of industries/categories related to lifestyle for business development opportunities;
• Expand BonusLink ecosystem by acquiring new merchants through cold calling via walk-ins or phone call and attending to inbound leads;
• Manage and maximize potential of existing merchants through the entire sales cycle by suggesting additional product solutions that may be of interest to merchants;
• Handle day-to-day merchant queries to ensure smooth post-onboarding process and delivery great merchant experience;
• Negotiating with merchants to secure the most attractive prices;
• Stay updated with trends in consumption to ensure that our offerings remain relevant.

 
Requirements:

• A fast and independent learner with a good understanding of merchant solutions;
• Ability to articulate BonusLink's strategy to both our partners and customers while constantly seeking out the best deal that works for both parties;
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels;
• A highly motivated and goal-driven individual with an appetite for success;
• Experience in Payment Service environment & third-party acquiring will be an added advantage;
• Excellent organizational skills & attention to details;
• Ability in problem-solving and negotiation.

 
To apply, please email us at career@bonuslink.com.my:

1. A copy of your resume;
2. A cover letter with description of what makes you a great fit for this role.

 

3. Business Development, Assistant Manager

Position Title :  Business Development Assistant Manager
 
 
Responsibilities:

• Identify & spearhead partnerships with high-tier merchants from diverse range of lifestyle industries to grow the business;
• Establish, grow and maintain strong relationships with both new and existing merchants through consistent engagement and delivery of high quality service;
• Adopt a consultative approach seeking to uncover pain points & challenges faced by the merchants and address it effectively and efficiently with customized BonusLink solutions;
• Work closely with internal business stakeholders to ensure successful execution of solutions for our merchants;
• Stay up to date with the latest market and industry trends and translate that into business growth opportunities and strategies to stay ahead of the market;
• Monitor the merchants’ satisfaction level and provide to the company any merchant’s feedback on how we can enhance our service.

Requirements:

• Demonstrated leadership skill with an extensive network to lead & drive successful partnership strategies;
• Skilled negotiators with a win-win mindset of constantly seeking out the best customised solution that works for both parties;
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels;
• A highly motivated and driven individual with a huge appetite for success;
• Excellent organizational skills & attention to details;
• Highly adaptable with demonstrated strong problem-solving skills in uncertainties;
• Experience in Payment Service environment & third-party acquiring will be an added advantage.

 
To apply, please email us at career@bonuslink.com.my:

1. A copy of your resume;
2. A cover letter with description of what makes you a great fit for this role.

 

4. Data Services, Senior Data Engineer

Position Title : Data Services, Senior Data Engineer
 

Responsibilities:

• Design, develop and maintain data warehouse system to support multiple line-of-business (LOB)s.
• Design and implement scripts, ETL jobs and data models.
• Provide data quality and volume metric measurement across organization data.
• Implement best practices to data change management, documentation, and data protocols.
• Growing the capabilities of the data platforms, solving new data problems and challenges.
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Work with the Data Services team to assist with data-related technical issues and support data infrastructure needs when it arises.
• Support and implement initiatives for continual engineering improvements.

 
Requirements:

• At least 3-4 years of experience developing Data warehouse and Business Intelligence solutions.
• Hands-on experience in Microsoft SSIS and MS-SQL specifically on designing and implementing ETL packages.
• Strong practical experience in data warehousing, data modelling/architecture and SQL.
• Knowledge of cloud data engineering tools such as Python, Pyspark, Airflow, BigQuery etc.
• Database administration methodologies and techniques.
• Experience with performance tuning & query optimization of data warehouse systems.
• Ability to work in a fast-paced agile development environment.
• Ability to troubleshoot and solve complex technical problems.
• Strong analytical, critical thinking and problem-solving skills when navigating uncertainties and/ or complex situations.
• Able to work independently with a proactive attitude.

 
To apply, please email us at career@bonuslink.com.my:

1. A copy of your resume.
2. A cover letter with description of what makes you a great fit for this role.

5. Key Account Manager

Position Title :  Key Account Manager


Responsibilities:
 
Partnership Development & Management

• Manage and develop strong business partnerships with the partners whilst defining overall KPIs for the accounts;
• Acquire a thorough understanding of key customer needs and requirements;
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives;
• Play an integral part in generating new sales with new partners with the aim of creating long-lasting partnerships.

 
Key Account Management

• Manage all negotiations with both new and existing partners; which includes reviewing the existing contracts;
• Ensure the correct products and services are delivered to customers in a timely manner;
• Serve as the link of communication between key customers and internal teams and work alongside with cross functional teams and stakeholders to ensure smooth delivery of branded campaigns and growth strategies;
• Resolve any issues and problems faced by customers and deal with complaints to maintain a trusting relationship;
• Prepare regular reports of progress and forecasts to internal and external stakeholders using the appropriate key account metrics.

 
Requirements:

• Minimum of 4 years of proven experiences as a Key Account Manager;
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels;
• Strong ability in problem-solving and negotiation;
• Ability to articulate BonusLink's business strategy and constantly seek for a win-win solution that works for both parties;
• Proactive and independent learner with a good understanding of merchant solutions;
• Highly motivated and goal-driven with an ambitious appetite for success;
• Excellent organizational skills with great attention to details.

 
To apply; please email us at career@bonuslink.com.my:

1. A copy of your resume;
2. A cover letter with description of what makes you a great fit for this role.

 

6. Member Interaction Consultant

Position Title : Member Interaction Consultant
 
Responsibilities:

• Provide first level of customer service support;
• Attend to customers’ enquiries, request and complaints pertaining to the products & services via omnichannel (telephone, email, WhatsApp etc.) promptly
• Provide an accurate, efficient and good quality service that leads to high customer satisfaction;
• Perform and complete any ad hoc tasks assigned by superior to gain exposure and learn additional skills;
• Liaise with other departments to resolve customers’ complaints and issues in ensuring service recovery is effective;
• Capture each customer’s interaction and enter the relevant customer’s data and other relevant information into the system database as required.

 
Requirements:

• Candidate must possess at least SPM - one year of service industry background is preferably in Customer Services;
• Good command of English and Malay, ability to converse in Chinese language will be an added advantage;
• Well-mannered with pleasant disposition, ability to view things positively and objectively;
• Excellent reasoning & problem-solving skills;
• Independent & motivated self-starter;
• Team player with the ability to work with multiple teams, both internally & externally;
• Fresh graduates with relevant internship/ degree background are strongly encouraged to apply.

 
To apply, please email us at career@bonuslink.com.my:

1. A copy of your resume;
2. A cover letter with description of what makes you a great fit for this role.