Career

• Analyze BonusLink business performance to extract actionable insights;
• Creating insightful presentation that facilitate decision making for business;
• Perform ad-hoc analysis to support business cases providing data supported insights;
• Track critical performance KPIs;
• Identify gaps and recommend/highlights any findings that improve business performance;
• Deep dive analysis across product and merchants by working closely with key stakeholders;
• Support Operation ad-hoc data extraction requests.

• At least 1-2 years of experience in business analytics.
• Good command of SQL is a must.
• Experience in creating detailed analysis and presentation in MS PowerPoint.
• Knowledge of cloud data tools such as Python, Pyspark, BigQuery is a plus.
• Ability to work in a fast-paced agile development environment.
• Strong communications skills and stakeholders’ management.
• Able to work independently with a proactive attitude.

1. A copy of your resume;
2. A cover letter with description of what makes you a great fit for this role.

• Support local businesses to adopt and implement the services & solutions offered by our company with the aim to better connect with their customers;
• Identify potential merchants from diverse range of industries/categories related to lifestyle for business development opportunities;
• Expand BonusLink ecosystem by acquiring new merchants through cold calling via walk-ins or phone call and attending to inbound leads;
• Manage and maximize potential of existing merchants through the entire sales cycle by suggesting additional product solutions that may be of interest to merchants;
• Handle day-to-day merchant queries to ensure smooth post-onboarding process and delivery great merchant experience;
• Negotiating with merchants to secure the most attractive prices;
• Stay updated with trends in consumption to ensure that our offerings remain relevant.

• A fast and independent learner with a good understanding of merchant solutions;
• Ability to articulate BonusLink's strategy to both our partners and customers while constantly seeking out the best deal that works for both parties;
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels;
• A highly motivated and goal-driven individual with an appetite for success;
• Experience in Payment Service environment & third-party acquiring will be an added advantage;
• Excellent organizational skills & attention to details;
• Ability in problem-solving and negotiation.

1. A copy of your resume;
2. A cover letter with description of what makes you a great fit for this role.

• Identify & spearhead partnerships with high-tier merchants from diverse range of lifestyle industries to grow the business;
• Establish, grow and maintain strong relationships with both new and existing merchants through consistent engagement and delivery of high quality service;
• Adopt a consultative approach seeking to uncover pain points & challenges faced by the merchants and address it effectively and efficiently with customized BonusLink solutions;
• Work closely with internal business stakeholders to ensure successful execution of solutions for our merchants;
• Stay up to date with the latest market and industry trends and translate that into business growth opportunities and strategies to stay ahead of the market;
• Monitor the merchants’ satisfaction level and provide to the company any merchant’s feedback on how we can enhance our service.

• Demonstrated leadership skill with an extensive network to lead & drive successful partnership strategies;
• Skilled negotiators with a win-win mindset of constantly seeking out the best customised solution that works for both parties;
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels;
• A highly motivated and driven individual with a huge appetite for success;
• Excellent organizational skills & attention to details;
• Highly adaptable with demonstrated strong problem-solving skills in uncertainties;
• Experience in Payment Service environment & third-party acquiring will be an added advantage.

1. A copy of your resume;
2. A cover letter with description of what makes you a great fit for this role.

• Design, develop and maintain data warehouse system to support multiple line-of-business (LOB)s.
• Design and implement scripts, ETL jobs and data models.
• Provide data quality and volume metric measurement across organization data.
• Implement best practices to data change management, documentation, and data protocols.
• Growing the capabilities of the data platforms, solving new data problems and challenges.
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Work with the Data Services team to assist with data-related technical issues and support data infrastructure needs when it arises.
• Support and implement initiatives for continual engineering improvements.

• At least 3-4 years of experience developing Data warehouse and Business Intelligence solutions.
• Hands-on experience in Microsoft SSIS and MS-SQL specifically on designing and implementing ETL packages.
• Strong practical experience in data warehousing, data modelling/architecture and SQL.
• Knowledge of cloud data engineering tools such as Python, Pyspark, Airflow, BigQuery etc.
• Database administration methodologies and techniques.
• Experience with performance tuning & query optimization of data warehouse systems.
• Ability to work in a fast-paced agile development environment.
• Ability to troubleshoot and solve complex technical problems.
• Strong analytical, critical thinking and problem-solving skills when navigating uncertainties and/ or complex situations.
• Able to work independently with a proactive attitude.

1. A copy of your resume.
2. A cover letter with description of what makes you a great fit for this role.

• Manage and develop strong business partnerships with the partners whilst defining overall KPIs for the accounts;
• Acquire a thorough understanding of key customer needs and requirements;
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives;
• Play an integral part in generating new sales with new partners with the aim of creating long-lasting partnerships.

• Manage all negotiations with both new and existing partners; which includes reviewing the existing contracts;
• Ensure the correct products and services are delivered to customers in a timely manner;
• Serve as the link of communication between key customers and internal teams and work alongside with cross functional teams and stakeholders to ensure smooth delivery of branded campaigns and growth strategies;
• Resolve any issues and problems faced by customers and deal with complaints to maintain a trusting relationship;
• Prepare regular reports of progress and forecasts to internal and external stakeholders using the appropriate key account metrics.

• Minimum of 4 years of proven experiences as a Key Account Manager;
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels;
• Strong ability in problem-solving and negotiation;
• Ability to articulate BonusLink's business strategy and constantly seek for a win-win solution that works for both parties;
• Proactive and independent learner with a good understanding of merchant solutions;
• Highly motivated and goal-driven with an ambitious appetite for success;
• Excellent organizational skills with great attention to details.

1. A copy of your resume;
2. A cover letter with description of what makes you a great fit for this role.

• Oversee and execute email, website, app, and SMS campaigns through Netcore and Back Office system to ensure seamless operation;
• Work closely with printing vendors to produce marketing collaterals such as tent cards, buntings and posters;
• Conduct price comparisons and liase with vendors based on proposed negotiated terms by management;
• Foster collaboration with cross-functional teams to ensure consistent messaging across multiple channels;
• Generate comprehensive reports on the performance of marketing campaigns and offer valuable insights for optimization purposes;
• Handle administrative tasks such as raising purchase order, following up with invoices, and getting approval from higher management.

• Diploma or Bachelor’s degree in any field is an added advantage;
• 1-2 years experience in backend marketing operations;
• Has an interest in marketing operations;
• Excellent communication and interpersonal skills;
• Highly organized and detail-oriented;
• Ability to multitask and prioritize tasks effectively;
• Proficient in Microsoft Office and marketing automation tools would be an added advantage;
• Familiarity with Netcore system and Back Office system is a plus;
• Ability to work independently as well as part of a team;
• Strong problem-solving skills and ability to think creatively.

1. A copy of your resume;
2. A cover letter with description of what makes you a great fit for this role.

• Provide first level of customer service support;
• Attend to customers’ enquiries, request and complaints pertaining to the products & services via omnichannel (telephone, email, WhatsApp etc.) promptly
• Provide an accurate, efficient and good quality service that leads to high customer satisfaction;
• Perform and complete any ad hoc tasks assigned by superior to gain exposure and learn additional skills;
• Liaise with other departments to resolve customers’ complaints and issues in ensuring service recovery is effective;
• Capture each customer’s interaction and enter the relevant customer’s data and other relevant information into the system database as required.

• Candidate must possess at least SPM - one year of service industry background is preferably in Customer Services;
• Good command of English and Malay, ability to converse in Chinese language will be an added advantage;
• Well-mannered with pleasant disposition, ability to view things positively and objectively;
• Excellent reasoning & problem-solving skills;
• Independent & motivated self-starter;
• Team player with the ability to work with multiple teams, both internally & externally;
• Fresh graduates with relevant internship/ degree background are strongly encouraged to apply.

1. A copy of your resume;
2. A cover letter with description of what makes you a great fit for this role.

• Be the key point of contact for all partners and merchants;
• Create a positive experience by building a healthy and friendly relationship with all Partners and Merchants by providing quality, value-added services, and solutions in a timely manner;
• Troubleshoot any Merchant or Partner issues that are escalated such as payment, product, member issues etc. by liaising with various internal teams;
• Ensure all BAU or new reporting and/or manual point fulfilments for partners are strategically prepared and completed according to the agreed service level agreement (SLA) between both parties;
• To compute basic to mid-level merchant payment reports when disputes arise or manual tracking is required using excel;
• To process orders for Shell Premium Items and BonusLink Instant Card by liaising with Shell retailers or key accounts;
• Any other ad hoc duties that are deemed fit by the reporting Manager.

• Excellent communication skills (both verbal & written) in English, basic proficiency in Malay is a must. Basic proficiency in Mandarin/Cantonese is a bonus but not necessary;
• Demonstrate strong ownership & willingness to take accountability for the outcome of one’s work output;
• Team player with the ability to collaborate and work with multiple teams, both internally & externally;
• Resourceful & creative about getting things done under constraints with good problem-solving skills;
• Independent, motivated self-starter with a proactive attitude;
• Detailed-oriented with the ability to prioritise task effectively; 
• Demonstrate strong agility and adaptability to frequent and quick changes at work. 
• Possess own transport and can travel within Malaysia as of when needed. 
• Experience with MS Excel & Powerpoint is compulsory.
• Experience with Zendesk is a bonus.
• Minimum qualification of Bachelor’s Degree/Post Graduate Diploma/Professional Degree is required,
• Candidates with at least 1 - 2 years of working experience in the related field are encouraged to apply.

1. A copy of your resume;
2. A cover letter with description of what makes you a great fit for this role.

• Create a positive experience by building a healthy and friendly relationship with all Partners and Merchants by providing quality, value-added services and solutions in a timely manner;
• Maintain accurate partner offer details and other information on the platform; 
• Vet and create product contracts and listings across different products (Vouchers, Blink IT, Points Issuance/Exchange etc) & ensure that the content that describes the listings are in accordance with its standard regulation, format and guidelines before they are activated;
• Ensure all images produced meet the quality and style standards on top of meeting company’s standard of engagement, simplicity and accuracy;
• Prepare and deliver POSM materials according to the requirements of the merchants; 
• Educate partners on the overall partnership with Bonuslink (user and merchant journey) and functions of merchant portal; 
• Maintain inventory of POSM materials and ensure that it reflects the latest Unique Selling Point/message that we want to display; 
• Any other ad hoc duties that are deemed fit by the reporting Manager.  
   

Requirements:

• Excellent communication skills (both verbal & written) in English, basic proficiency in Malay is a must. Basic proficiency in Mandarin/Cantonese is a bonus but not necessary; \
• Demonstrate strong ownership & willingness to take accountability for the outcome of one’s work output;
• Team player with the ability to collaborate and work with multiple teams, both internally & externally;
• Resourceful & creative about getting things done under constraints with good problem-solving skills;
• Independent, motivated self-starter with a proactive attitude;
• Detailed-oriented with the ability to prioritise task effectively; 
• Demonstrate strong agility and adaptability to frequent and quick changes at work. 
• Possess own transport and can travel within Malaysia as of when needed. 
• Experience with MS Excel & Powerpoint is a bonus.
• Minimum qualification of Bachelor’s Degree/Post Graduate Diploma/Professional Degree is required,
• Fresh graduates with relevant internship/ degree background or at least 1 year work experience in the related field are encouraged to apply. 

1. A copy of your resume;
2. A cover letter with description of what makes you a great fit for this role.

• Work with Brand and Marketing team to manage product launches.
• Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed.
• Ensure all tasks, deliverables, and project materials are delivered promptly.
• Manage all resources necessary for project execution.
• Foster effective communication with stakeholders concerning project status.
• Foresee and strategically eliminate blockers and potential risks.
• Ensure top-quality results and success for a project.

• Define specifications and business requirements for internal products/platforms which include but not limited to HelloSign, Monday.com, Zandesk, Back-Office, Google Analytics, Branch, Payment Gateway, Financial Core Engine for Digital Banking etc.
• Work cross-functionally to understand the pain areas and needs, identify opportunities to address pain points and translate them into product requirements
• Manage the internal product backlog and prioritizing them based on changing requirements
• Oversee all stages of internal product creation including design & development
• Develope user stories, create wireframes, partner with UI/UX designers to develop great designs and user experience.
• Closely work with technology team and other stakeholders to communicate the requirements and develop features.
• Perform quality assurance; make sure the newly developed solutions are working as per the acceptance criteria.
• Constantly be on the lookout for ways to improve, discover issues and deliver the highest value to the users.

• 7+ years of experience with strong project and product management skills.
• Proven experience in delivering finely-tuned product launches and marketing strategies that exceed business objectives.
• Exceptional writing and editing skills combined with strong presentation and public speaking skills.
• Highly effective cross-functional team & stakeholder management.
• Scrum or Agile experience
• Experience in Loyalty/ Marketing/ Banking/ Fintech is an added advantage.

1. A copy of your resume;
2. A cover letter with description of what makes you a great fit for this role.