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Definitions   Deduction of Points  
Membership   e-Auction  
Collecting Points   m-Services  
Redeeming Gifts   Policy on Personal Data  
Delivery of Gifts   General  
Reservation of GIfts   Certificate/Voucher  

 
 
 
 
1. Definitions
 

In these Terms and Conditions 'BLSB' means BonusKad Loyalty Sdn Bhd, while 'BonusLink' is defined as the consumer rewards membership programme run by BLSB. 'Programme' refers to the BonusLink membership programme. 'Member' is defined as both Primary and Supplementary Members unless otherwise specified. The 'Card' refers to the BonusLink membership card, or any other designated card. 'Account' is defined as Primary Member's Points record, including those of the Supplementary Members. 'Gifts' are defined as the goods and/or services offered to Members in exchange for sufficient amount of Points. 'Membership' means those arrangements by which a Member agrees to participate in the Programme and receives Points by purchasing qualifying goods and services from Partners and so qualifies for Gifts under these Terms and Conditions. Reference to 'Partners' are to those companies (and other persons) who supply qualifying goods and services in respect of which Points will be credited under the Programme. 'Suppliers' means Gifts provider or company/persons that are engaged by BLSB to supply the Gifts. 'Business Partners' are defined as Partners, Suppliers, service suppliers, contractors, vendors, agencies, agents or persons, which are appointed by BLSB for purposes of managing various aspects of the BonusLink Programme and/or providing exclusive offers to selected Members.

 
 
 
 
2. Membership
 

Membership of BonusLink is free. Only individuals above 18 years may be Members. Any individual who wishes to become a Member must agree to be bound by these Terms and Conditions, as varied from time to time. Each Member will be issued with a Membership Card. A Primary Member may apply for up to 3 Supplementary Membership Cards for use by any person who is above 15 years old, resides at the same address as the Primary Member. The Primary Member will be responsible for the actions of such Supplementary Members. By using or permitting a Supplementary Member to be under the Primary Member's Account, the Primary and Supplementary Member will each be taken to have affirmed his or her agreement to be bound by these Terms and Conditions, as varied from time to time.

 

Primary Members and Supplementary Members will provide information on a registration form (where information such as name, identification number, address, contact numbers, occupation, family particulars, customer preferences, as well as other similar personal information has been requested) or through other communication with BLSB, and when a Member uses the Card or gives details to collect Points or redeem Gifts, the Partner or Supplier in question will record in its database the details of the transaction on which those Points are collected or redeemed. In certain instances, the Partner may send BLSB, their customer or subscriber information in order to register their subscriber on the BonusLink Programme as part of their Terms with the subscriber. If the Member transfers Points from another Partner's loyalty scheme into BonusLink, associated information will also transfer to BLSB. Additionally, information about the Member may be obtained through various applications including the web or Self-Service Phone System or mobile short-messaging-service (SMS) or a poll/survey or by any other means that BLSB may introduce from time to time. In the instance where a Member picks up an instant Card (referred to as 'in-store card'), BLSB will consider that the Member is agreeable to its Terms & Conditions, upon the first swipe or upon registration with the Partner.

 

BLSB may refuse an application for Membership and reserves the right not to disclose the reasons for such refusal. A Membership Card will be provided for free. BLSB may charge RM5.00 for a replacement Card. A Member must notify BLSB immediately of any change of address or of a lost or stolen Membership Card. A Supplementary Member cannot make any changes to the Primary Member's details in the BonusLink Account.

 

BLSB may terminate a Membership of BonusLink without notice and for any reason, including if the Member fails to comply with these Terms and Conditions:

 
  • Supplies any misleading information or makes any misrepresentations to BLSB or to any Partner in connection with BonusLink; or
  • Abuses any privilege accorded to the Member under the Programme; or
  • Engages in any fraudulent activities under the Programme; or
  • Does not use his/her Membership Card for a period of 6 months or more; or
  • Does not accumulate a minimum number of Points for a period of 6 months, which minimum shall be set by BLSB at its own discretion from time to time; or
  • Is deceased or is declared a bankrupt; or
  • § Displays inappropriate behaviour against any member of BLSB staff.

Termination of Membership will result in forfeiture of remaining Points in a Member's Account. A Primary Member may at any time terminate his or her Membership or cancel a Supplementary Card by giving notice to BLSB. A Supplementary Member is allowed to terminate only his or her own Membership. If an Account is closed, the Primary Member's right to redeem Points from that Account is lost.
 

Points can only be transferred from one Account to another Account upon the demise of a Primary Member, to the next of kin, with proper official documentation to be determined by BLSB from time to time being submitted. BLSB reserves the right to decline the transfer of Points at our discretion without assigning any reason.
 

BLSB reserves the right to send Points Summary Statement, catalogues or other promotional literature to a Member at its own discretion.
 

Any tax arising from a Member's participation in the Programme is the responsibility of the Member.
 
 
 
 
3. Collecting Points
 

Points will be recorded in a Member's Account, for purchases by the Member of qualifying goods or services from a Partner. Points may also be recorded in a Member's Account in relation to promotional and incentive programs. BLSB and the Partners will from time to time determine which goods or services are qualifying goods and services and the number of Points that will be recorded in a Member's Account for such purchases. BLSB and the Partners may from time to time offer exclusive promotions for specified groups of Members. Changes in Partners, the Points issuance rate and the offers, may be made without prior notification to Members.
 

For a Member to be entitled to Points, the following may apply: -
 

By presenting the relevant Membership Card and notifying the Partner before the transaction in respect of a qualifying goods or services is concluded; or
If the purchase is by telephone or mail order, by quoting the Membership number; or

In the case where it is a subscription type service where Points are calculated and issued back-end, the following may apply: -

 

 a. The Member gives consent to a Partner to release personal and transaction information to BLSB, this may include the completion of a registration form to the Partner; or
 

 

 b. The Member's Account is automatically linked to the Subscription through an IC number match and relevant information was provided to both parties. In such cases, it is the responsibility of the Member to ensure that identical data is provided to both BLSB and the Partner.
 

The Member may be introduced to other methods by which the Member may be able to receive Points from the Partner and/or BLSB, which will be announced in their promotional literature from time to time.
 

Members can refer to the BLSB website at www.bonuslink.com.my to view the list of Partners
 

Points cannot be redeemed until credited to the BonusLink Account of the Member. Points will be recorded in the Member's Account only after the Partner has notified BLSB of the details of the relevant transaction. These Points may need to be recorded in the Member's Account on a monthly, quarterly, annually or any other pre-determined interval depending on the frequency of notification from the respective Partners.
 

A Partner may operate a no refund policy for their qualifying goods or services. A Member who has collected Points for such qualifying goods or services from Partners may not be eligible for any refund for the relevant transaction.
 

BLSB may from time to time forward a Points Summary Statement to the Primary Member setting out the opening Points balance, Points recorded and deducted during the period and the closing Points balance. However, BLSB reserves the right to withhold sending the physical copy of the Points Summary Statement for the following reasons: -
 
When a Member does not use his/her Card for a period of time as determined by BLSB from time to time; or

When a Member does not accumulate a minimum number of Points for a period of 6 months, which minimum shall be set by BLSB at its own discretion from time to time; or
When a Member's address is incorrect or incomplete; or
When BLSB encounters in its opinion, an abnormal transactions in a Member's Account; or
When a Point Summary Statement is sent electronically (e-statement) to an e-mail address registered as the Member's e-mail account in BLSB's record.

Disputes arising over the Points Summary Statement must be notified to BLSB within one month from the date of the relevant Statement. Members are requested to provide supporting documents wherever applicable to assist BLSB settle the dispute. The Statement will otherwise be taken to be correct and binding on the Member. BLSB's decision on any such dispute is final and binding.

 

BLSB will not record Points given by any company, nor entertain any dispute arising from a Partner after they have ceased to be a Partner in the Programme.
 
 
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4. Redeeming Gifts
 

4.1 Normal Redemptions

 

Only the Primary Member with sufficient Points is eligible to redeem, and he/she may do so using the various redemption methods implemented by BLSB. Redemption orders once accepted by BLSB cannot be revoked, cancelled, returned or exchanged, and the affected Points will not be reinstated. If redemption channels are specified for a Gift item, BLSB reserves the right to decline redemptions made through any other channels without any notification. BLSB gives no representation or warranty with respect to any products and/or services featured in the Gifts Catalogue or other channels of redemption. In particular, BLSB gives no warranty with respect to the quality of the Gifts or their suitability for any purpose. However, Members may liaise directly with the Supplier according to the warranty awarded.

 
 
4.2 ExpressWay Redemption
 

'ExpressWay' is a redemption facility using a combination of BonusLink Points and Cash at values fixed as published by BLSB or its Suppliers. 'ExpressWay' allows the redemption of Gifts by utilizing specified values of BonusLink Points and paying the specified cash portion via money order, postal order, bank draft, cheque, credit cards (Visa & MasterCard), online payment or any other payment modes, which may be introduced by BLSB from time to time.
 

Payment by credit card (Visa and MasterCard) is only available for 'ExpressWay' redemptions transactions over BonusLink's website or designated websites. BLSB shall not be responsible for any transactions declined by the approving bank.. BLSB will not be held responsible for any fraud arising from the disclosure of payment details.
 

For payment via cheque, the 'ExpressWay' redemption will only be processed upon cheque clearance. All cheques must be crossed and made payable to 'BonusKad Loyalty Sdn. Bhd'. Only cheques from banks incorporated in Malaysia are acceptable. Members are advised to state the Primary Member's BonusLink Card Number, name, redemption reference (when applicable) and contact number on the reverse side of the money/postal order, bank draft and cheque. Post-dated cheques and alterations are not permitted. Proof of sending is not proof of receipt. A RM10 administrative charge will be imposed for all rejected cheques.
 

Refunds for unfulfilled redemptions will be made directly to the Primary Member in the manner to be determined solely by BLSB on a case to case basis.
 

4.3 On-the-Spot Redemption
 

Primary Members are required to be present during the redemption transaction and must produce their BonusLink Card, Identity Card and PIN to facilitate the transaction and for verification purposes. Members are advised to examine the Gifts upon redemption. On-The-Spot Gifts redeemed through 'ExpressWay' are subject to the Terms and Conditions of the respective Suppliers and Members are advised to read and understand the same. Only modes of payment agreeable to the Suppliers are accepted. BLSB shall not be responsible for the condition of the Gifts once redeemed. Members should notify the Suppliers and refer to the warranty for any disputes arising.

4.4 Redeem with BonusLink Token(s)
 

Redemption with BonusLink Token(s) is a facility where Points can be converted into Token(s) in order to redeem exclusive offers in our Programme. Gifts can then be redeemed using Token(s) or a combination of Token(s) and cash. Members will need to have certain number of Points before they can convert their Points to Token(s). BLSB may change the number of Points required to redeem each Token at anytime and without giving prior notice to Members. A Member must have at least one Token before they can redeem Gifts using their BonusLink Token(s). The cash portion of the redemption can be made by money order, postal order, bank draft, cheque, credit cards (Visa & MasterCard), or online payment using maybank2u.com. Members may pay for the delivery charges using Token(s) or cash.
 

4.5 Other Redemption Channels
 

BLSB may introduce other methods of redemption, which will be announced in their promotional literature from time to time.
 
 
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5. Delivery of Gifts
 

BLSB will endeavor to deliver the redeemed Gifts to Members within 2 to 4 weeks upon receiving the redemption request from the Member. Gifts will be posted or delivered (at BLSB's option), to the current address of the Member shown in BLSB's record or any other address as authorized by the Primary Member. BLSB will not deliver to PO Box addresses and addresses outside Malaysia. Member/recipient of Gift items is obliged to present ID documentation to the delivery staff, failing which the delivery staff has the right to refuse delivery and will return the Gift item to BLSB as unclaimed. Delivery of Gifts will be made to the address as specified by the Member, or to the occupants at the delivery address, and where such address is an office, to any office staff. Such acknowledgment shall be deemed to be the acknowledgment of the Member.

 

Members are advised to examine all pick-ups or delivered Gifts upon receipt. If a Member finds the Gift item faulty/damaged, he/she is requested to contact BLSB's Member Services Centre within 3 days from receipt date. Any disputes after 3 days will not be entertained and Members will be required to liaise directly with the respective Suppliers according to the warranty information.

 

All Gifts delivered do not include installation cost - any installation cost incurred will be borne by Members.
 

BLSB will impose a separate delivery or courier charges or, where appropriate, deduct a set number of Points to account for delivery charges under the following circumstances:

 
Delivery to Peninsula Malaysia or
Delivery to East Malaysia; Re-delivery of Gifts that have been returned as a result of being unclaimed; or
Re-delivery of Gifts that have been returned under the following circumstances i.e. incomplete address, PO Box addresses, non-Malaysian addresses, person has shifted, no such person or for any other failed delivery reasons; or
Urgent delivery (less than 2 weeks from process date); or
 

Delivery of Gifts redeemed via e-auction, e-shopping, Cash Rebate Redemption or any other methods of redemption as introduced by BLSB from time to time.

 

All Gifts are to be delivered by BLSB. In the event a Gift was collected by the Member at Partner's outlets, courier service outlets or BLSB office, BLSB will not refund any delivery charges nor reinstate Points that have been deducted for delivery.
 

All Gifts unclaimed after 2 months from the redemption date will be deemed as forfeited. Points used will not be reinstated. It is the Primary Member's responsibility to contact BLSB if the Gift item has not been received after 1 month from request.

 

All Gifts are subject to availability. Once redeemed, these Gifts cannot be revoked, cancelled, returned or exchanged, and Points will not be reinstated. BLSB reserves the right to adjust the Points required for redemption of Gifts, as well as replacing any Gifts with other item of approximate equivalent value without prior notice. BLSB reserves the right to refuse the redemption of any Gifts or recall the redeemed item if BLSB has any reason to suspect the Points were fraudulently accumulated by the Member or wrongly recorded.

 

All Gifts are subject to such Terms and Conditions as are mentioned in the current Gifts schedule or in any other Terms and Conditions relating to the Gift, as determined by the Suppliers, including any ticket for airline travel. It is the Member's responsibility to satisfy any Terms and Conditions imposed by an airline or other Suppliers including advance booking requirements and any restrictions and/or fees payable in respect of the cancellation or alteration of tickets.
 
 
 
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6. Reservation of GIfts
 

Primary Members are allowed to reserve a Gift, which is temporarily out of stock, through the approved channels offered by BLSB. Once stock is available, the reservation will be processed as redemption subject to the Terms and Conditions of redemption, without prior notification to the Member. However any reservation that is not fulfilled after 1 month will be deemed as cancelled. Any reservation made by the Member is subject to Point expiry. Reservations may not be applicable for certain redemption promotions, example 'Points Knock Down' promotion and redemption that involves online payment.
 
 
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7. Deduction of Points
 

The number of Points published for a Gift claimed by a Member will be deducted from the Points balance of the Member's Account, with the oldest Points being deducted first. Any Points, which are not used by a Member to claim a Gift within 36 months after the end of the month in which the Points were recorded, will automatically expire and be deducted from the Points balance in a Member's Account.
 

BLSB may also deduct from the Points balance in a Member's Account, given the following circumstances: -

 
Any Points suspected to be fraudulently recorded; or
Any Points recorded in error; or
Any Points relating to a transaction which is cancelled
 

BLSB reserves the right to deduct any such Points as stated above without notifying the Member.
 
 
 
 
 
8. e-Auction
 
 
 
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9. m-Services
 

Standard operator charges will apply for each request made via SMS, which includes RM0.15 for non- existence content. In addition each response received from BonusLink will be charged RM0.30, including Help request, session timeout messages and any error messages sent by the Member.
 

For downloads of ring tones and graphics, there will be an additional charge upon delivery of the same. Please check against the specific download for the price.
 

After receiving Members' requests for any particular service via SMS as described above, BLSB will send a response to the given telephone number. If the Members' data request via SMS is insufficient or incorrect or if BLSB for any other reason considers it necessary, BLSB has the right to decline to send a response without any notice to Member.

 
BLSB shall not be liable in any way for failures, defects or delays in the delivery of a response for any reason whatsoever. The Member is responsible for all charges incurred if the Member accidentally erases, replaces or deletes any of the responses by receiving another response or otherwise.
 
 
 
 
 
 
10. Policy on Personal Data
 

BLSB and the BonusLink Programme respect the privacy of its Members. This is BLSB's policy on personal information collected through the Programme. It is part of the BonusLink Membership Terms and Conditions and Primary Members are responsible for ensuring that Supplementary Members, who are in their Accounts, are aware of these Terms and Conditions.

 
 

 
 

Primary Members are also requested to take special care to keep their PIN confidential and not disclose it to anyone else. BLSB is not responsible for any abuse of the Member's PIN. Should a Member believe that an unauthorized person has become aware of their PIN, the Member is obliged to contact BLSB immediately. However, BLSB will not be obligated to refund or return any Points suspected to be inappropriately deducted from the Member's account prior to this notification.

 

For as long as a Member remains in the Programme and maintains his/her Membership with BonusLink, their information will remain with BLSB. BLSB will take all practicable steps to ensure the security of the data at all times from any unauthorized access. BLSB will endeavor not to disclose any personally identifiable information to any organization unless necessary to operate the Programme and/or if BLSB is legally required to do so by law. Members will be treated as having given permission for disclosures referred to in this policy.

 
 
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11. General
 

Membership Cards are not transferable and are the property of BLSB. Points, and any rights they confer, cannot be sold, transferred, assigned or otherwise dealt with except in accordance with these Terms and Conditions. Points have no cash or monetary value. BLSB may, at its absolute discretion, allow the transfer of Points under certain exceptional circumstances BLSB may change, at any time and without prior notice, these Terms and Conditions, the Gift offers and/or the Partners. BLSB may make that change even if it has the effect of reducing or extinguishing the number or value of, or the period of expiry of, any existing or future Points. BLSB will attempt to notify Members of any changes. BLSB may also change, at any time and without prior notice, the qualifying goods and services and/or the number of Points, which Members will receive for purchasing such goods and services.
 

A notice shall be deemed to be given by BLSB to a Member if it is posted to the address of the Member appearing in the BLSB records or published in the media or on BonusLink's website at www.bonuslink.com.my.
 

In the event where there is a discrepancy in communication to Members using the Bahasa Malaysia or Mandarin languages, the English version will prevail.
 
BLSB is not liable under the following circumstances:-
 
Any delay in replacing a Membership Card or for any unauthorized use of Membership;
Any failure of a Member to notify a Partner that a transaction is a BonusLink transaction;
Any delay/failure of a Partner to notify BLSB of the details of a transaction;
Any unauthorized redemption of Points;
Any unauthorized use of Points or unauthorized sale of Points;
Any loss, theft or damage to any Gift in the course of delivery;
Any Gift not being available for any reason;
Any failure by the Supplier to meet the Terms and Conditions to supply the Gift;
Any failure to notify Members of any changes in these Terms and Conditions, the Gift offered, Partners, qualifying goods and services and/or the number of Points which will be recorded for the purchase of qualifying goods and services;

The suspension and/or termination of the Programme;
Any technical failure of system, including BonusLink's website, Self-Service Phone System and mobile short-messaging-service system which may impede a Member's transaction.
 

All conditions and warranties, whether express or implied and whether arising under legislation or otherwise, as to the condition, suitability, quality, fitness or safety of any goods or services supplied under the Programme are expressly excluded to the full extent permitted by law. Any liability BLSB may have to a Member under legislation in respect of such goods and services which cannot be excluded is limited, where permitted, to supplying, or paying the cost of supplying, the goods or services again or repairing, or paying the costs of repairing the goods, at BLSB's option. BLSB provides the Programme for Partners and Suppliers, and each exclusion or limitation of liability in these Terms and Conditions also applies to each of those companies, their employees and agents. BLSB's Business Partners do not have any authority, express or implied, to make any representation, warranty or statement on behalf of BLSB.
 

BLSB reserves the right to suspend or terminate the BonusLink Programme at any time without prior notice. BLSB reserves the right to assign or sell the Programme to another company whereby BLSB transfers all rights and obligations under these Membership terms without any further consent and may disclose or transfer all information held about Primary Members and Supplementary Members to a prospective or actual new owner. Such a disclosure or transfer may not alter the rights of the Primary Member and Supplementary Member in respect of the use that can be made of such information by such other company.
 

BonusKad Loyalty Sdn Bhd is a company registered in Malaysia under company registration number 438200-T whose registered office is 10th Floor, Wisma Havela Thakardas, No.1 Jalan Tiong Nam, Off Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia
 
 
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12. Certificate/Voucher
 

These terms describe in detail the Terms and Conditions that applies to Gifts in the form of Certificates and Vouchers.
 
1.
2.

The certificate/voucher is only valid for use until the expiry date indicated on it and is not transferable.
3.

If the certificate/voucher remains unused after the expiry date, it will not be extended and replaced.
4.

Cancellation of certificate/voucher will not be accepted to allow reinstatement of Points.
5.

The certificate/voucher is not refundable or exchangeable for cash.
6.

In the event that certificate/voucher is in the form of cash vouchers, the recipient will have to bear the difference if purchase of goods or services exceeds the certificate/voucher face value. If the purchase amount is less than the certificate/voucher value, the difference will not be paid out to the recipient.
7.

It is the recipient's responsibility to make their own reservation with the participating outlets or Suppliers when required.

8.

Please note that hotel reservations are subject to room availability. It is advisable that a credit card number be provided to the hotel to help ensure that reservations are kept open for late check-ins.

9.

For hotel certificates/vouchers, the recipient is required to place a deposit upon check-in. Incidental charges, if any, will be borne by the recipient and will be deducted from the deposit. Remaining deposit is refundable.
10.

The recipient may be requested to present their new Identification Card/Passport, original certificate/voucher and BonusLink card upon redemption at the selected participating outlets or Suppliers.
11.

Only original certificates/vouchers will be accepted. Participating outlets or Suppliers will not accept damaged, defaced or photocopied certificate/vouchers.
12.

The participating outlet or Supplier also reserves the right to decline the certificate/voucher if found to be forged, tampered, expired and the certificate/voucher details do not match the recipient's Identification Card/Passport.
13.

BLSB or the participating outlets/ Suppliers will not replace lost, stolen, damaged and expired certificate/vouchers.
14.

This certificate/voucher may not be valid during promotions or special offers. As such, the recipient is required to refer to the participating outlets/Suppliers during the stipulated period of the certificate/voucher validity.
15.

Please be advised that the participating outlets or Suppliers own Terms and Conditions (which includes reservation requirements, cancellation restrictions, warranties and limitations) will also apply.
 
 
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