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| Q: |
I'm having problems with cookies. Can you help me? |
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Your browser must be cookie-enabled in order to transact at the BonusLink website. Cookies are short pieces of data stored by your browser, which we use to identify your account. If your browser is not cookie-enabled, or if you are using "cookie-trimming" software such as WebFree, Cookie Cutter, Guard Dog, Cookie Monster, or Watchdog, you will not be able to make online redemptions.
By default, your web browser should support cookies. If not, to enable cookies, please go to Internet Options (for Internet Explorer), select Privacy. Change the privacy setting to medium or low. For other web browsers, please look into the Help section of the web browser. |
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| Q: |
How can I apply for BonusLink free Membership online? |
| A: |
Click on BonusLink Membership at the top link and select Free Membership. Then, click on Membership Application link. Please fill in and submit the form. |
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| Q: |
How can I apply for Supplementary Card online? |
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If you are a BonusLink Primary Member, you can apply for up to 3 Supplementary Cards. Click on Free Membership. Then click on Supplementary Card Application link. Please fill in and submit the form.
If you are not a BonusLink Member yet, then click on Free Membership, the click on Membership Application. Please fill in the form including the Supplementary Cardholder(s)' information. |
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| Q: |
If my Card is lost or spoilt. Can I request for a new Card online? |
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Yes, you can. To request for a new Card, you will have to click on Member Services at the top link and select Card Replacement. Please fill in and submit the form. |
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| Q: |
I am a BonusLink Member but do not have a PIN yet. How do I set the PIN? |
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Please note that only Primary Member is allowed to set PIN. Click on Set PIN on the top right of the website.
Please have the following information ready for a PIN sign up:
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Primary BonusLink Card Number |
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Household Account Number* |
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One of the IC numbers (New IC, Old IC or Passport/Military ID) |
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The Household Account Number is listed on the Points Summary. If you cannot remember your Household Account Number, please contact BonusLink Member Services at 03-7626 1000 for assistance |
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| Q: |
I cannot remember my PIN. Please help. |
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Click on Forgot PIN on the top right of the website. Please enter your Card Number to retrieve your Hint. Once you have retrieved your Hint, try to login again. Otherwise, you have an option to reset your PIN. |
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| Q: |
Why am I unable to login? |
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There are a few reasons why you are not able to login:
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Wrong PIN: Check for your Hint through Forgot PIN link. If you have made too many unsuccessful tries, your PIN is probably locked and you will need to contact BonusLink Member Services at 03-7626 1000 to unlock it. |
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Supplementary Card: Currently, Supplementary Members are not allowed to login or make redemption. All redemption will have to be made via the Primary Members. |
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Inaccurate/incomplete Account information: You will need to update BonusLink on your Account information. Please contact BonusLink Member Services at 03-7626 1000. |
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| Q: |
How do I make an online redemption? |
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Firstly, you need to log in with your Primary BonusLink Card Number and PIN. Then just browse the various Gifts categories on the right of our website. Once you find a gift that you are interested in, just add the gift to your redemption cart. You can continue browsing for other interesting gifts or checkout to process the redemption. Simply follow the steps to complete your redemption. Once the redemption has been successfully completed, you will be issued a Redemption Reference number. Please keep this number for future reference. |
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