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| Q: |
How do I redeem gifts? |
| A: |
You can redeem using the following channels:
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Website: www.bonuslink.com.my * |
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Self-Service Phone System: 03-7626 1000 * |
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m-Services (33088) * |
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On-The-Spot at selected outlets * |
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Fax or mail in your redemption form |
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| Q: |
How do I get my PIN? |
| A: |
You can set your PIN using the following channels:
Please have the following information ready for a PIN sign-up:
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Primary BonusLink Card Number |
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Household Account Number |
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IC number (New or Old) |
Should you require further assistance, please speak to our Member Services Consultant at 03-7626 1000. |
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| Q: |
How long does it take for BonusLink to deliver my Gift? |
| A: |
The delivery takes 2 - 4 weeks from the processed date. |
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| Q: |
How do I keep track of my redemption status? |
| A: |
You can keep track of your redemption status with the following methods:
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Website: www.bonuslink.com.my * |
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Self-Service Phone System: 03-7626 1000 * |
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m-Services (33088) * |
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| Q: |
How do I make redemption On-The-Spot? |
| A: |
The Primary Member must be present to make the redemption transaction. He/she must bring along the Primary BonusLink Card, PIN and IC. Visit our website at
www.bonuslink.com.my for the latest list of
On-The-Spot redemption Partners. |
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| Q: |
Can I cancel the redemption or exchange for another Gift after redemption is made? |
| A: |
Sorry, redemption once accepted, cannot be cancelled, exchanged or returned. |
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| Q: |
How long is the validity of the vouchers? |
| A: |
Generally, all vouchers are valid for 3 months from the issuance date unless otherwise stated. However, validity of vouchers redeemed at On-The-Spot Redemption outlet is subject to the Terms and Conditions set by the individual outlet. |
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| Q: |
Is the voucher transferable? |
| A: |
No, the voucher is not transferable. However, the Primary Member can request the voucher to be on someone else's name provided an official request (written) is made before the redemption is processed. Please send in the redemption form attached with name and IC numbers of the 3rd party. |
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| Q: |
Can I use the voucher during promotional period? |
| A: |
Use of vouchers is subject to the Terms
and Conditions of the suppliers. Please refer to the Terms and
Conditions stated at the back of the voucher for more details. |
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| Q: |
How far in advance do I need to book hotel stay? |
| A: |
Members are required to make their own room reservations with the respective hotel subject to availability of rooms. Please contact the hotel directly to make the necessary arrangement and to enquire on room availability. |
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| Q: |
Can I exchange my BonusLink Points for cash? |
| A: |
No. Points are not exchangeable for cash. However, you can redeem cash voucher from selected redemption partners. For more details, visit www.bonuslink.com.my |
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| Q: |
Where can I get the latest Gifts Catalogue? |
| A: |
Our main Gifts Catalogue is sent once a year, usually in the first quarter with the 1st Points Summary. However, you can log onto
www.bonuslink.com.my for the latest Gift list. |
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| Q: |
What is ExpressWay? |
| A: |
ExpressWay gives you the option of redeeming selected gifts with Points + Cash (Ringgit Malaysia). This way, you do not have to wait to enjoy your preferred gifts. And you have an opportunity to redeem many more gifts too. |
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| Q: |
How do I make payment for an ExpressWay item? |
| A: |
The payment can be made with the following methods:
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Credit Card (via our website or Self-Service Phone System at 03-7626 1000) |
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Maybank2u.com (click here for more information) |
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Cheques (payable to BonusKad Loyalty Sdn Bhd) |
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Money Order (payable to BonusKad Loyalty Sdn Bhd) |
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Postal Order (payable to BonusKad Loyalty Sdn Bhd) |
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Bank Draft (payable to BonusKad Loyalty Sdn Bhd) |
However, for On-The-Spot redemption, payment method is subject to the outlet's preference. Please refer to Membership Terms and Conditions for more details. |
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| * A PIN is required. |
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