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| Q: |
I have a Maybank Savings account / Maybank Current account. Can I pay for my ExpressWay redemption via Maybank2u.com? |
| A: |
Yes. In order to pay for your ExpressWay redemption via Maybank2u.com, you must register as a Maybank2u.com user and for a Transaction Authorisation Code (TAC). |
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| Q: |
I don't have a Maybank Savings account / Maybank Current account can I pay for my ExpressWay redemption via Maybank2u.com? |
| A: |
If you don't have a Maybank Savings account / Maybank Current account, you can choose to pay for your ExpressWay redemption with any Visa/MasterCard issued in Malaysia. All you need to do is to register your credit card(s) with Maybank2u.com. |
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| Q: |
I have a HSBC, MBF Cards and Citibank credit card. Can I use any of these cards to pay for my ExpressWay redemption via Maybank2u.com? |
| A: |
Yes. You can use any Visa/Master Card issued in Malaysia to pay for your ExpressWay redemption via Maybank2u.com. All you need to do is to register your credit card(s) with Maybank2u.com. |
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| Q: |
What payment options are available via Maybank2u.com when I redeem ExpressWay items on www.bonuslink.com.my? |
| A: |
Payment can be made via Maybank Savings account, Maybank Current account or any Visa / Master Card that you have registered with Maybank2u.com |
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| Q: |
How do I register as a Maybank2u.com user? |
| A: |
Please visit Maybank2u.com for details. |
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| Q: |
How do I request for a Transaction Authorisation Code (TAC)? |
| A: |
The simplest method to request for a TAC is by registering your mobile phone number with Maybank2u.com. For more information, please visit www.maybank2u.com |
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| Q: |
I have registered as a Maybank2u.com pay bills user with other bank’s credit card. How do I register for a TAC? |
| A: |
A TAC is not required for Maybank2u.com pay bill user registered with other bank’s credit card. |
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| Q: |
What happens to my redemption if I don't pay on the same business day? |
| A: |
Your redemption will be cancelled and the Points will be reinstated to your account. |
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| Q: |
What will happen to my redemption if Maybank2u.com declines my payment? |
| A: |
Your redemption will be cancelled and the Points will be reinstated to your Account. However, you may choose to pay with another Account or credit card by processing a new redemption via www.bonuslink.com.my |
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| Q: |
How will I be informed that my payment is successful and my redemption will be processed? |
| A: |
An e-mail confirmation will be sent to you. Alternatively, you may also check your redemption status via our website. |
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| Q: |
Can I pay for my ExpressWay redemption via money order, postal order, bank draft or cheque? |
| A: |
Yes. Please send us your completed redemption form together with your payment. Please make payment payable to 'BonusKad Loyalty Sdn Bhd'. We will process your redemption upon payment clearance. |
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